Customer Service Verbal Test
Rules Acquisition Aptitude Test
Core Skills Verbal Test
|Type||Ability Test||Ability Test||Ability Test|
|Training Required||Test User Occupational Ability (TUO-A) formerly known as Level A||Test User Occupational Ability (TUO-A) formerly known as Level A||Test User Occupational Ability (TUO-A) formerly known as Level A|
|Series||Customer Service||Safety||Core Skills|
|Assessor Time||Approx. 25 minutes (Timed)||Approx. 45 minutes (Timed)||Approx. 30 minutes (Timed)|
The CSVT assesses the ability to understand and reason with customer service related verbal information.
The test consists of 24 multiple-choice questions based on passages of text containing information similar to the type of information used in customer service roles, such as guidance for decisions and service standards.
The CSVT is suitable for use with any customer service employee required to communicate via any medium with customers or team colleagues and those who must understand work procedures.
The RAAT assesses the ability to understand and reason with basic written rules, regulations and procedures similar to those used within transport and safety industries.
It provides assessors with an insight into the individual's capacity to learn the necessary rules and procedures during training and to follow those rules on the job. The test consists of 34 multiple-choice questions based on passages of text.
The CoreV assesses an individual's ability to read, understand and reason with generic verbal information. This test is suited to any role where reasoning with written information is a required competency. The test is not specific to any industry or role in particular therefore the CoreV can be used universally as a measure of verbal reasoning.
The test consists of 36 multiple-choice questions based on passages of text containing information from a range of job roles and industries.
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