The OPC recently hosted a 2nd complimentary webinar about Non-Technical skills (NTS) and how they can help to improve safety performance in rail organisations. For over 15 years, OPC psychologists have worked alongside UK and international rail clients developing a more in-depth understanding of NTS and how they can help advance safety effectiveness in safety-critical organisations, and in particular within the rail industry.
We had 165 people register interest in the webinar and over 100 people join us on the day, more than our last event. Delegates joined us from a wide range of different UK and International organisations who had an interest in NTS. We used Menti software that made the webinar presentation more interactive. It also allowed delegates to take part in live polls as well as see immediate feedback during the presentation.
During the presentation we covered a brief refresher on what NTS are all about and we showed how NTS fit with other key safety factors. The main thrust of the presentation was sharing OPC case studies and research from direct work with train operators where implementing NTS had led to significant safety performance improvements. We showed research from key touch points during the whole employee life-cycle: at recruitment, during on-the-job training or amid continuous assessments on the benefits of NTS in helping to improve safety performance and reduce incidents.
Positive delegate feedback
A total of 91% of delegates told us that the webinar was at least ‘Good’ to ‘Excellent’ and over half stated it was ‘Very good’ or ‘Excellent’. From the Menti feedback we saw that delegates came from varying levels of knowledge base about NTS. We are, therefore, pleased that the vast majority of individuals found the webinar useful; that they enjoyed it and that it met the needs of most individuals attending.
Overall verbal feedback from delegates about the webinar backed up their views about the quality:
“Very interesting and much needed within the industry”
“Good stuff – as expected”
“Brilliant! Thank you”
“Loved the workshop!”
At the end of the session, we also asked delegates what other subject matter around NTS people would be looking for. Feedback suggested some more in-depth exploration of individual NTS e.g. checking, maintaining concentration but also work around implementing NTS into teams; assessing for NTS and more focused NTS training. The OPC will analyse the feedback and look to provide another webinar (date TBC) or training as appropriate.