We know that driver well-being can be affected by both home incidents e.g. family and money worries and by work incidents e.g. suicides or SPAD’s. Both personal and occupational incidents can be very traumatic and have lasting effects on the individual involved. If an incident is not managed well it can potentially impact on the driver’s safety performance. It is therefore extremely important to manage all incidents effectively, this is the responsibility of the Driver Manager, as the Driver Manager is the first port of call for a driver following an occupational incident.
How can this be achieved?
Psychologists at the OPC have recently designed and conducted two training workshops for East Midlands Trains. The first was designed to ensure Driver Managers are well prepared for any type of incident or event that a driver may experience and are aware of how to support them in times of trauma, ensuring they do this effectively and compassionately. This workshop also focused on increasing Driver Manager awareness of how their behaviour and responses to driver incidents impacts on the driver recovery process. This was then followed by a second workshop which focused on training Driver Managers to conduct training with drivers in order to increase driver awareness of the reactions and behaviours they may experience during and/or following an incident. This ‘train the trainer workshop’ enabled Driver Managers to equip drivers with the essential knowledge to help them deal with and recover from a traumatic incident.
Achievements and benefits
- Successfully designed and delivered two workshops across two sessions.
- Positive feedback from delegates and Head of Drivers.
- Provided Driver Managers at East Midlands Trains with a greater understanding of well-being issues surrounding driver incidents and gave them the tools to manage this effectively.
- Afforded Driver Manager’s the ability to conduct driver training on this issue ‘in-house’, ultimately saving money on training costs.