Practice Tests

Customer Service Verbal Test (CSVT) Practice

CSVT - Practice Test - Free Sample (PDF)

The Customer Service Verbal Test (CSVT) Practice assesses your ability to understand and reason with customer-orientated written information. The CSVT Practice has been designed based on the logic of many tests, specifically OPC Assessment’s off-the-shelf CSVT, that you may be asked to sit for an assessment centre. This practice test is suitable for those applying for a customer service role, requiring communication with customers or colleagues.

There is currently only a free sample practice available with 4 practice questions.

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Why Practice?

The purpose of a practice test is to familiarise you with what will be expected of you when you complete the real test. It is not a mini version of the real test, nor is it intended to train you to pass the real test. Therefore, you will find the contents of the practice test to be similar, but not identical to the real test.

Regardless of whether you are sitting an online or paper version of the test, the practice materials will still help you to do your best, even if you do the practice on paper. 

If you have been invited to complete a test designed by OPC Assessment, it is recommended you practice for that test with authorised practice materials that have also been designed by OPC Assessment.