Practice Tests

Customer Service Situations (CSS) Practice

CSS - Practice Test - Free Sample (PDF)

The Customer Service Situations (CSS) Practice measures your ability to provide effective customer service in situations that you may experience in the role you have applied for. The CSS Practice has been designed based on the logic of many tests, specifically OPC Assessment’s off-the-shelf CSS test, that you may be asked to sit for an assessment centre. This practice test is suitable for those applying for a customer service role.

There is currently only a free sample practice available with 3 practice customer situations.

Correct answers will not be provided for this practice test as the test is about your judgement of what makes a good customer service employee. When ordering the solutions for each scenario, you therefore need to use your own judgement when deciding upon the order of effectiveness.