Practice Tests

Customer Service Situations (CSS) Practice

CSS - Practice Test - Free Sample (PDF)

The Customer Service Situations (CSS) Practice measures your ability to provide effective customer service in situations that you may experience in the role you have applied for. The CSS Practice has been designed based on the logic of many tests, specifically OPC Assessment’s off-the-shelf CSS test, that you may be asked to sit for an assessment centre. This practice test is suitable for those applying for a customer service role.

There is currently only a free sample practice available with 3 practice customer situations.

Correct answers will not be provided for this practice test as the test is about your judgement of what makes a good customer service employee. When ordering the solutions for each scenario, you therefore need to use your own judgement when deciding upon the order of effectiveness.

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Why Practice?

The purpose of a practice test is to familiarise you with what will be expected of you when you complete the real test. It is not a mini version of the real test, nor is it intended to train you to pass the real test. Therefore, you will find the contents of the practice test to be similar, but not identical to the real test.

Regardless of whether you are sitting an online or paper version of the test, the practice materials will still help you to do your best, even if you do the practice on paper. 

If you have been invited to complete a test designed by OPC Assessment, it is recommended you practice for that test with authorised practice materials that have also been designed by OPC Assessment.