Customer Service Personality Questionnaire (CSPQ)
Summary
| Type | Personality Questionnaire |
| Training | Test User Occupational Personality (TUO-P) formerly known as Level B |
| Competencies |
|
| Job Role |
|
| Series | Customer Service |
| Assessor Time | Approx. 45 minutes (Un-timed) |
Description
Available on our Extranet online test and exercise system the CSPQ profiles the specific personality traits, attitudes and behavioural styles known to pre-dispose people to the provision of exceptional customer service.
The questionnaire consists of 8 scales relating directly to 8 of the customer service competencies and it has 90 questions. It is ideal for front-line customer service staff working with customers either directly over the telephone or in writing. It is also ideal for first-line supervisors and managers and those employees for whom internal clients or customers are key contacts for the role.
Here is an example of the type of questions you might find in the CSPQ:
Examples
1. I enjoy my own company
- Strongly disagree
- Disagree
- Neither agree nor disagree
- Agree
- Strongly agree
2. I don't let other's emotions bother me
- Strongly disagree
- Disagree
- Neither agree nor disagree
- Agree
- Strongly agree
3. I enjoy helping others
- Strongly disagree
- Disagree
- Neither agree nor disagree
- Agree
- Strongly agree
Online Reports Available
- CSPQ Assessor Interview Prompt Form
- CSPQ Assessor Profile Chart
- CSPQ Assessor Scores Report
- CSPQ Manager Feedback Report
Notes
- 90 questions
- 8 scales
- 1 validation study available. Learn more about validation studies here...
- 4 norm groups available.
- We offer free bespoke norm groups to users of OPC Assessment tests.
- Only available via our online platform, Candela™