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East Coast Trains: What staff need to do to make your customers feel safe

Posted on 23rd May 2012

In face to face customer interactions what behaviours do our frontline employees have to demonstrate to make our customers feel special?  Is it just about being friendly, making eye contact and/or doing your job effectively?  In 2012 our psychologists at The Occupational Psychology Centre (OPC) undertook some research to help answer this question.

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The OPC, One Wellstones, Watford, WD17 2AE
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